Countryside Timber Products
Our Process
We understand that investing in a new garden building can be a big decision, and that’s why we’ve created a simple and straightforward process to guide you through every step of the way. From the initial enquiry to the final installation, we are committed to providing excellent service and quality craftsmanship.
Initial consultation
The process begins with a free initial consultation, either in our showroom or via phone or email. During this consultation, we’ll discuss your vision, requirements, and budget, and provide you with a bespoke quote.
Design
Once we have an understanding of your requirements, our expert team will create a detailed design for your garden building. We’ll provide you a detailed specification, ensuring that every detail is tailored to your needs and preferences.
Production
Once the design has been approved, we’ll begin production of your garden building in our workshop. We use high-quality materials and the latest manufacturing techniques to ensure that your garden building is built to last.
Delivery and installation
Once your garden building is ready, we’ll arrange for delivery and installation at a time that’s convenient for you. Our expert team will handle the entire installation process, ensuring that your garden building is installed safely and securely.
FAQs
Nothing is outsourced, just outstanding results every time.
Do you deliver nationwide?
We’re based in St Helens so all our delivery prices are based on local delivery. On certain buildings we can offer a nationwide delivery / installation however we would have to work out a specific delivery cost to you. Please contact us with your postcode and the type/size of building. We can always manufacture a building for collection from our factory.
Do you have a showsite?
We currently have a selection of our most popular buildings and gazebos on display at our Factory Showroom. We are open 6 days a week (closed on a Sunday) and strongly recommend a visit to come and view the quality and variety of options available. We’ll be more than happy to sit and work with you to plan out your perfect building! Viewings by appointment only.
Are there any planning restrictions?
Planning restrictions may vary depending on where you are located and where the proposed building is situated in the garden. The normal restriction is the 2.5m overall ridge height when positioned within 2m of the boundary. We would always recommend checking with your local office. Refer to the Planning Portal for detailed information.
Can you put straight onto grass?
We aren’t able to install directly onto grass / soil and would always strongly advise customers not to do so. Please bear in mind that if you chose to install your building directly onto grass / soil, the lifespan of the building significantly reduces, together with the chances of the sections not fitting together or misaligning over time.
Do you do bases?
Countryside Timber Products work closely with selected contractors whom we can put you in touch with.Please note, unless stated otherwise, Countryside Timber Products Ltd have no legal responsibility for any work quoted or carried out by any contractors whose details we have passed on.
Do you need to treat a tanalised building?
Tanalised timber is pressure treated so it is protected against rot. Timber is porous so It will always benefit the building to have an additional preservative on it to repel the water. Tanalised timber is only water proof once an oil or paint is applied.
Do you offer a guarantee?
Our standard garden buildings come with a 1 year structural guarantee. Our range of outdoor rooms (with aluminium windows, cedar cladding, rubber roof) come with different guarantees. All this information is provided to you.
Do you install your products?
Yes, we install nearly all of our buildings, saving you the time and hassle and ensuring it all fits together correctly. We also offer the option of collection only from the factory or delivery only to your property.
I have no access into the garden, the panels will have to come through my garage, is this a problem?
With prior notice, we can manufacture the majority building panels in smaller sections to facilitate installation. This would normally incur an extra cost. We are not able to offer installations through the house or over walls / garage roofs. We are only a telephone call away and will always be happy to help with any questions you have.
What are the payment terms?
We require a 50% deposit at the time of order and the final balance is due one week prior to delivery/ collection.
Will my building need aftercare or maintaince?
A helpful aftercare sheet is sent out with each order.
Timber is a natural product and is ‘alive’. Timber naturally shrinks and expands so your building may require paint or treatment reapplication to affected areas, planing and adjusting doors and/or opening windows and realignment of padbolt or lever lock.
We strongly recommend an exterior preservative is applied and advise regular maintenance of your building such as oiling hinges and locks and refelting roof as necessary.
Keep any overhanging trees or branches cut back as this will deteriorate the roof. Cut back any bushes as they may hold water and soak onto timber and also reduce airflow around the building walls. Add guttering and a soak away.
You will notice some colour changes over time as UV rays from the sun will bleach the timber and cause a silvering/grey colour change over its life.
What are your lead times?
Make an enquiry today
Make an enquiry today
Let us help you create the garden building of your dreams.
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